eCommerce Director, Customer Optimization Job

Req ID# 4785BR
Title eCommerce Director, Customer Optimization
Department Marketing
Company Name Deluxe Corporation
Location of Position Shoreview, MN
State Minnesota
Full Time/Part Time Full Time
Shift Type Traditional
Job Description
You can feel the energy at the Deluxe family of companies... the creativity and the sense of possibility here are more what you'd expect at a start-up than a Fortune 1000 firm. Yet we offer all the resources and strength of a well-established company. How strong are we? From locations in 16 states and four countries, we serve nearly four million small businesses, more than 6,500 financial institutions and nine million individual consumers. As we move forward to our new future, we're launching new products, offering new services and creating new ways to help small businesses and financial institutions succeed. This calls for an environment that is dynamic, not bureaucratic. A structure that is rewarding, not routine. Job Purpose: At an enterprise level, the Director of eCommerce Customer Optimization is responsible for overall planning, execution and customer experience, focused on driving transactional interaction and customer engagement. As our eCommerce presence continues to grow, the role will take new ideas and rising industry trends and execute into transformational customer experiences while hitting revenue targets. To be successful, the candidate must have prior eCommerce experience. Deluxe Corporation is going through a transformation and therefore, this role must be an active agent for change while demonstrating how to drive results via a matrixed organization. The candidate must have demonstrated experience managing business initiatives from conception to implementation to delivery while generating quantifiable results. Responsibilities:
Lead the end to end integrated customer experience's bridging the on line interaction between our suite of products.

Direct a team that includes customer experience, on-line campaign management, on-line merchandising and content; optimizing site performance and deliver on-line revenue targets.

Understand and incorporate data from web analytics group to drive test plans and identify opportunities.

Define and gather requirements for all on-line marketing driven initiatives.

Anticipate bottlenecks, provide management escalation, project prioritization, make tradeoffs, balance the work collaboratively across groups to secure buy-in and drive issues to resolution

Act as an agent to drive cross-functional buy-in and organizational change management while building strong relationships across all business functions, and with the IT organization

Identify and implement change initiatives that improve workflow and productivity.

Benchmark other multi-channel retailers and provide recommendations for new capabilities

Define/refine reporting requirements for new and existing capabilities including testing

Develop initial business cases to support concept definition for an initial online test

Define actual business models to support concept definition and expansion beyond an initial test

Contribute to and implement overall corporate business strategies

Required
BA/BS Degree, MBA a plus

Strong communication skills

Innate attention to detail

Analytic aptitude

Quickly form partnerships with internal business partners

Five or more years eCommerce experience, within a fast paced, data centric, analytically driven environment dealing with multiple assignments concurrently.

Presentation skills across multiple audiences including senior management.

Experience with ATG eCommerce, Omniture analytics, and rich media applications, such as Adobe/Flex, preferred but not required

Pre-Employment Screening Drug screen and background check required. EOE/M/F/D/V.

Nearest Major Market: Minneapolis
Job Segments: Management, Manager